1. Satisfaction Guarantee
We strive to provide fast, secure, and reliable delivery. If you need to cancel your booking, you may request a cancellation within 7 to 14 days from the delivery date, depending on the circumstances.
2. Cancellation Eligibility
Cancellations are allowed only if the parcel has not yet been picked up or dispatched. Once the delivery is in progress, the order cannot be canceled.
3. Non-Refundable Situations
Refunds are not applicable for:
– Completed deliveries
– Failed deliveries due to incorrect address or recipient unavailability
– Last-minute cancellations after pickup or dispatch
4. Refund Processing
If your cancellation is approved, the refund will be processed back to your original payment method within 5 to 10 business days after verification.
5. Cancellation Fees
In cases where cancellation is not due to our error, a processing fee may be deducted from the refund to cover administrative or scheduling costs.
6. How to Cancel or Request a Refund
To cancel a delivery or request a refund, contact us at regionalridessdnbhd@hotmail.com or 011-2361 5376 with your order ID and reason for cancellation.